Privacy Policy for DBL Go Plus

Effective Date: 01/08/2024

Dhaka Bank PLC ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile banking application, DBL Go Plus (the "App"). Please read this policy carefully to understand our views and practices regarding your data and how we will treat it.

1. Information We Collect

a. Personal Information: When you register for an account, we collect personal information, such as your account number, date of birth, email address, and other identification documents. Financial information, including bank account details, transaction history, and payment information.

b. Non-Personal Information: We may collect non-personal information such as your device type, operating system, and other diagnostic data to help us improve the App's functionality.

c. Device ID: We may collect and store your location information if you permit us to do so. We use this information to provide location-based services, such as identifying nearby branches or ATMs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services.
  • To process your transactions and manage your account.
  • To communicate with you, including sending updates and promotional content.
  • To ensure the security of our services by detecting and preventing fraud or unauthorized access.
  • To comply with legal and regulatory requirements.

    • 3. Disclosure of Your Information

    We may share your personal information with:

    Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.

    Affiliates: We may share your information with our affiliates, subsidiaries, and business partners.

    Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

    4. Data Security

    We implement a variety of security measures to maintain the safety of your personal information. All sensitive data is encrypted, and access to your data is restricted to authorized personnel only.

    5. Your Rights

    You have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate information.
  • Request the deletion of your data, subject to legal obligations.
  • Object to the processing of your data in certain circumstances.

    • 6. Third-Party Links

    The App may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of each website you visit.

    7. Changes to This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

    8. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Dhaka Bank PLC

    Plot: CWS (C)-10, Bir Uttam A K Khandakar Road, Gulshan-01,

    Ward-19, Dhaka North City Corporation, Dhaka-1212.

    Phone: +8802 5831 4424 (Hunting number),

    +8802 5831 4425-31, 5831 4624-8

    Fax: +8802 5831 4419

    Email: info@dhakabank.com.bd

    Swift: DHBLBDDH